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Warm or Cold Interactions

Discussion
Mar 1, 2009
by: Stephanie
Keywords

     We use adjectives likes warm and cold to describe someones attitude toward us.  “When we use these terms, we’re not really concerned with physical temperature, but our findings suggest that our dual use of the word “warm” is neither haphazard nor accidental.” says a researcher Laurence E. Williams. A new theory suggest that people are more trusting of a stranger when they experience physical warmth.  Rick Nauert, Ph.D., the Senior News Editor at Psych Central reviewed Williams' theory and wrote on it in an article titled Physical Warmth Associated with TrustWilliams says that even just handling a hot cup of coffee can change someones attitude positively.  In a paper published in the journal Science, Williams talks about a study that he did at Yale University.“The basic scientific implication is about exploring the link between the physical world and the psychological world,” said Williams.  To test his theory out, he would use either a hot or iced coffee.  A confederate would escort the test subjects from the lobby of the psychology building and rode the elevator to the test area with them.  The confederate had a clipboard, two text books, and a hot or iced coffee. During the elevator ride, the confederate would ask the subject to hold the coffee for them while they recorded their name and the time of their participation.  "Holding the hot cup, Williams hypothesized, would prime the subject to have a more positive appraisal of a hypothetical person they read about once they reached the testing room."  Williams turned out to be right.  People who held the hot coffee perceived the confederate as being significantly "warmer" than the subjects who had held the cold coffee.  “Experiences of physical temperature per se affect one’s impressions of and pro-social behavior toward other people, without one’s awareness of such influences,” said Williams.

    Since this study, Williams has done more studies testing his theory such as one using heating pads.  These findings could have marketing implications because it shows how strong the physical and psychological aspects of humans are. “In a point-of-service or communications interaction, paying attention to the fact that customers are tied to the physical world in which buying behavior occurs is important,” said Williams.  One of the examples that Williams gives is  “If you are running a promotion outdoors on a cold day, maybe giving away a warm cookie will help you make connections with consumers. It gives marketers and managers more tools to work with.”
 
 

 

Comments

I see what yourt saying, and

Submitted by 12afsharm on Sun, 2009-03-01 17:06.

I see what yourt saying, and in a way I agree. I have felt some of the aspectrs that relate and differenciate the adjectives warmth and cold. Try to read different blogs on different ideas.

Link: http://youthvoices.net/node/9507

i think that this is very

Submitted by 12chelpons on Sun, 2009-03-01 20:43.

i think that this is very believeable. i know for a fact that when it is cold and i am holding something warm, i am definetly in a better mood than if i was holding something cold, and coffee is a great example of this. Also, i am happier on a hot day with an iced coffee. i think that this is definetly true and a believeable study.

please read my post and tell me what you think:
http://youthvoices.net/node/9494